Refund policy

1. Overview

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines your rights and options regarding returning products and receiving refunds in accordance with applicable consumer protection laws (including Turkish Law No. 6502 on Consumer Protection for distance sales).

2. Right of Withdrawal (14-Day Cooling-Off Period)

Under distance purchasing regulations, you have the right to withdraw from your purchase within 14 calendar days from the date you receive your item(s), without giving any reason.

To be eligible for a return under this right:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide a receipt or proof of purchase.

Note: Custom-made, personalized, perishable items, or hygiene-sensitive goods (such as opened personal care items) may be exempt from the 14-day right of withdrawal.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us immediately. You are entitled to choose one of your statutory remedies, including a free repair, product replacement, price reduction, or a full refund. We will cover reasonable shipping costs for returning defective items.

4. How to Initiate a Return

To start a return request, please follow these steps:

  1. Contact us via email at norenadress@gmail.com or Whatsapp at +90 532 723 42 00 with your order number and full name.

  2. Package the item securely with all original tags, manuals, and accessories included.

  3. Send the package to our return address provided below.

5. Shipping Costs for Returns

  • Change-of-mind returns: Return shipping costs are the responsibility of the customer unless stated otherwise in a specific promotional offer.

  • Defective or incorrect items: We will cover all return shipping fees.

6. Processing Refunds

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.

If approved, your refund will be processed promptly via your original method of payment within 14 business days. Please note that depending on your bank or credit card provider, it may take additional time for the refunded amount to reflect in your account.

7. Contact Details

For any questions regarding returns, refunds, or customer support, please contact us at:

  • Name: AHMET SAĞIR

  • Address: ÇANKAYA MAH. 6392 SOKAK BİZİM EVLER SİT. B BLOK K:2 D:4, KEPEZ / ANTALYA, TÜRKİYE

  • Whatsapp: +90 532 723 42 00

  • Email: norenadress@gmail.com